While most consumers can get their cars towed without incident, sometimes drivers can fall to the whims of less-than-transparent towing operations. An Ottawa couple ended up with a $4,000 towing bill, and another man received a $12,000 bill after having his car towed.
In an effort to increase driver education the CAA and Ontario’s provincial towing association have signed and are distributing a towing bill of rights. The bill outlines need-to-know information for drivers who need roadside assistance.
Here are 8 things you should know to protect yourself the next time your car gets towed:
- You have the right to choose who can tow your vehicle and to what location unless otherwise directed by the police.
- A permission to tow form must be provided by the towing company and signed before your vehicle is towed unless you have an auto club membership.
- Towing companies must now provide customers with an itemized invoice before they receive payment.
- Your final towing bill can’t be more than 10 per cent above the price you were originally quoted.
- Towing companies must now accept credit card payments in addition to cash payments.
- Towing operators must make it explicitly clear exactly where your vehicle is being towed to
- Tow operators must disclose if they are receiving a financial incentive for towing your vehicle to a particular vehicle storage facility or repair shop.
Find out more about the towing bill of rights here.