Brampton’s first urgent care centre opened up a couple of years ago to take the pressure off of the emergency room at Brampton Civic Hospital. Peel Memorial provides care to patients who may not have an emergency, but still require urgent care like, sprains, broken bones, cuts that need stitches, and more.
Starting next month, Peel Memorial is undergoing a major operational change with an earlier cutoff for patient intake. The centre will continue to open at 8 a.m. every day but will stop accepting patients at 9 p.m. instead of 10 p.m. The centre will continue to operate seven days a week, every day of the year.
William Osler Health System says the changes will improve the patient experience.
“With this change in timing, patients coming into the Urgent Care Centre during the last hour of operation — when it is typically very busy —will receive the same excellent care they would during other periods in the day,” says Executive Vice President of Clinical Operations at William Osler Health System Kiki Ferrari. “It will ensure patients can be seen more quickly, tests can be performed the same evening and results [are] shared in a timely way, creating a more seamless, positive experience for patients.”
Peel Memorial’s doctor’s nurses and support staff currently treat more than 200 patients per day, and the intake of patients isn’t expected to increase with the change in operational hours. The changes officially kick in on August 7.